Legal
Cancellation & Refund Policy
Last updated: September 2026
This policy covers paid plans and add-ons on in91d products, including Pandue. Free plans are always free – there is nothing to cancel.
1. Subscription plans
Our products offer free plans alongside paid subscription tiers and module add-ons. Paid plans are activated immediately upon successful payment and are valid for the period purchased (30 days for monthly, 365 days for yearly). Current pricing is published on the relevant product’s pricing page.
2. Cancellation
You may cancel a paid subscription at any time by contacting us on WhatsApp at +91 89183 66199 or by emailing helpline.pandue@in91d.com. Cancellation takes effect at the end of your current billing period, and you keep access to paid features until then. We do not run automatic recurring billing – each renewal requires a new payment, so there is no auto-renewal to cancel.
3. Refunds
Refund requests raised within 7 days of payment, and before meaningful use of paid features (fewer than 10 transactions on paid modules), will be processed in full. Refunds for yearly plans requested after 7 days but within 30 days may be considered on a pro-rata basis at our discretion. No refunds are issued after 30 days of payment or where the subscription has been substantially used. Approved refunds are returned to the original payment method within 5–7 business days.
4. Failed or duplicate payments
If your payment fails after the amount is deducted from your account, or a duplicate payment is made in error, we will refund the full amount within 5–7 business days. Please contact us with your transaction ID at helpline.pandue@in91d.com or on WhatsApp.
5. Plan downgrades
You may downgrade to a free plan at the end of your current subscription period. Downgrading mid-period does not entitle you to a partial refund. Your data is retained when you downgrade – billing history and business records remain accessible; features specific to paid plans will be locked until you resubscribe.
6. Account termination
If you delete your account, all associated data will be permanently removed within 30 days as described in our Privacy Policy. Account deletion does not automatically trigger a refund; cancellation must be requested separately before deleting your account.